Warranty

Last Updated: August 1, 2026

Every ZORVICK product comes with a 365-day official warranty starting from the date of purchase. We stand behind the quality and durability of our devices because we design them to last for years, not months. If something goes wrong, we are here to make it right.

Warranty Coverage

Your 365-day warranty covers the following issues that arise under normal use:

• Manufacturing defects — including faulty assembly, material defects, or structural issues present at the time of delivery.
• Battery issues — including battery failure to hold a charge, rapid battery drain, or charging port malfunction.
• Motor malfunction — including motor failure, irregular motor operation, or loss of therapeutic function.
• Electronic component failure — including display malfunctions, button failures, or circuit board defects.
• Heating and cooling system defects — including failure to reach target temperature or maintain temperature.

If your device develops any of the above issues within the warranty period, we will repair or replace it free of charge.

What Is Not Covered

The following situations are not covered by our warranty:

• Cosmetic damage — scratches, dents, discoloration, or wear and tear from daily use.
• Misuse or improper use — damage caused by using the device in ways not described in the user manual, including using the device with incompatible power sources or in extreme environments.
• Unauthorized repair or modification — any damage resulting from repairs, modifications, or disassembly performed by anyone other than authorized ZORVICK service personnel.
• Accidental damage — damage caused by drops, spills, fire, flooding, or other accidents.
• Natural disasters — damage caused by lightning, earthquakes, or other acts of nature.
• Lost or stolen devices — the warranty does not cover lost or stolen products.
• Consumable parts — including straps, pads, and accessories that naturally wear out over time with normal use.

How to Claim Your Warranty

If you believe your product has a warranty-covered issue, follow these simple steps:

• Step 1: Email us at support@zorvick.net with the subject line "Warranty Claim."
• Step 2: Include your order number (found in your order confirmation email) and a brief description of the issue.
• Step 3: Attach a clear photo or short video showing the defect or malfunction. This helps our team quickly understand and assess the problem.
• Step 4: Our support team will review your claim within 1–2 business days and respond with next steps — repair, replacement, or further troubleshooting.

If a replacement is needed, we will ship a new device to you at no cost. You may be asked to return the defective unit using a prepaid return label that we provide.

Warranty Turnaround Time

The typical warranty processing timeline is:

• Claim review: 1–2 business days from receiving your email.
• Repair or replacement: 5–10 business days after claim approval.
• Total turnaround: 5–10 business days from claim submission to resolution.

In many cases, we can resolve your issue even faster. If you need a replacement shipped urgently, please let us know in your initial email and we will do our best to expedite the process.

Warranty Transfer

The 365-day warranty is tied to the original purchaser and order number. It is non-transferable to subsequent owners if the product is resold or given to another person after the original purchase.

Extended Support Beyond Warranty

Even after your 365-day warranty expires, we are still here for you. Our support team can help troubleshoot issues, provide repair guidance, and source replacement parts at reasonable prices. Reach out to us anytime at support@zorvick.net.