Returns & Replacements

Last Updated: August 1, 2026

Your comfort and satisfaction matter to us. That is why every ZORVICK product is backed by a 180-day free replacement policy. If you are not completely satisfied with your purchase, we will help you find the right solution — whether that is a replacement, a repair, or a refund.

180-Day Free Replacement Policy

From the date of delivery, you have 180 days to request a free replacement if your product is defective, malfunctioning, or does not meet your expectations. This policy is separate from and in addition to our 365-day warranty, giving you an extended window for hassle-free replacements.

Conditions for Return

To be eligible for a return or replacement, the following conditions must be met:

• Original condition — the product must be returned in its original condition, with all accessories, packaging, and documentation included.
• Proof of purchase — you must provide your order number or purchase confirmation email.
• Within 180 days — the return request must be submitted within 180 days of the delivery date.
• Not excluded — items that have been intentionally damaged, heavily modified, or used in ways clearly outside the user manual are not eligible.

Normal signs of use (such as minor wear on straps or packaging) are acceptable and will not affect your return eligibility.

How to Initiate a Return

Starting a return is simple. Follow these steps:

• Step 1: Email us at support@zorvick.net with the subject line "Return Request."
• Step 2: Include your order number, a brief reason for the return, and photos of the product if it is defective.
• Step 3: Our team will review your request within 1–2 business days and send you a return authorization along with instructions and a return shipping label (if applicable).
• Step 4: Pack the product securely in its original packaging and ship it back using the provided label or your preferred carrier.
• Step 5: Once we receive and inspect the returned product, we will process your replacement or refund within 5–10 business days.

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

If you opted for a replacement instead of a refund, we will ship your new product within 5–10 business days of receiving and inspecting the returned item. Replacement shipping is free.

Return Shipping Costs

Return shipping costs depend on the reason for your return:

• Defective or malfunctioning products: Return shipping is free. We will provide a prepaid return label at no cost to you.
• Product not as described or wrong item received: Return shipping is free. We will provide a prepaid return label.
• Change of mind / no longer needed: The customer is responsible for return shipping costs. We will provide instructions on how to return the product, but the shipping fee will be deducted from your refund amount.

Exchange Instead of Refund

Prefer to exchange your product for a different model or color instead of getting a refund? We are happy to help. Contact us at support@zorvick.net to discuss available options. If there is a price difference between products, we will arrange for the balance to be charged or refunded accordingly.

Gift Returns

If you received a ZORVICK product as a gift and would like to return or exchange it, please contact us with the gift order number (the gift sender can provide this). Gift returns are processed as store credit or product exchanges — refunds cannot be issued to the original payment method for gift returns.

Non-Returnable Items

Certain items are not eligible for return due to hygiene or customization reasons:

• Products that have been personalized or custom-engraved.
• Consumable items such as replacement pads or filters that have been opened and used.
• Products returned beyond the 180-day window (these may be covered under our warranty policy instead).